Support / Help / FAQ

Support / Help / FAQ

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If you move home and do not wish to receive unsolicited direct mailings at your new home, you will need to register your name and your new address onto the Stop Junk Mail site. You can also register your name at a previous address or the previous occupant of your new home.

If you have registered your name and address onto the Stop Junk Mail site but are now happy to receive unsolicited sales and marketing correspondence, we can remove your details from the service. Please e-mail your request or use the Contact Us form.

Companies prepare their mailings months in advance, therefore it can take up to four months for the service to become fully effective. Screening usually takes place early on in the mailing process, which can take several months. Upon registering with the Stop Junk Mail service you should notice a gradual reduction of unsolicited mailings but please allow 4 months for the service to become fully effective.

The Stop Junk Mail service will prevent the receipt of unsolicited direct mailings sent from member companies of the Direct Marketing Association (DMA) and we will take steps to prevent the receipt of unsolicited direct mailings from companies who are non-DMA members. If after 4 months you are still receiving this type of correspondence to the address you have registered with Stop Junk Mail, you can take advantage of our free complaint handling service. Please click on the ‘complaints’ option available from menu for further details. Remember, registering with Stop Junk Mail will not stop mail from companies who you are a customer of nor if you have requested their mailings.

Yes, you can register a previous occupant’s name at your current address on Stop Junk Mail and this will reduce unsolicited direct marketing mailings to your address under their name. Please allow 4 months for the registration to take affect.

No, absolutely not. Stop Junk Mail will only send out subscriber’s details on to 3rd parties under licence for the purpose of suppression, so direct mailers know whom not to mail. Stop Junk Mail is not a mailing house and we do not send out unsolicited mailings.

No, Stop Junk Mail is a service which monitors and protects your address from mailing lists an unwelcome mail and will never receive mail on your behalf or redirect it to another location. Instead we prevent the mail being sent at source.

Yes, the Stop Junk Mail service is for UK residential and business addresses. If you are receiving mailings addressed to a business name (this includes sole trader, partnership, limited company or publicly limited company), you should certainly subscribe here and let us handle removing senders directly.

Stop Junk Mail is able to reduce mailings addressed to either the Occupier or Homeowner. The service works by companies “cleansing” their mailing lists by title, forename, surname and full address level as well as those entries without a specific name or surname attached. If you are receiving mailings addressed to the occupier or homeowner you should subscribe to our stop junk mail service to be removed from their delivery lists.

All complaints received will be acknowledged and processed by our complaint’s team. We will write to the company involved asking for an explanation of why they have sent unsolicited mailings to a Stop Junk Mail registered address and ask that they remove the address from their mailing lists.

If we do not receive a response from an organisation that we are investigating or we have received an unsatisfactory response, we will pass these complaints over to the Advertising Standards Authority (ASA), who can issue sanctions against such companies. In this case the ASA will make contact with the complainants themselves. The ASA’s details can be found under the useful links section of the website.

Opting-Out refers to the process for removing your name from lists supplied by the Consumer Credit Reporting Companies, Equifax, Experian, Innovis and TransUnion, to be used for firm (preapproved / prescreened) offers of credit or insurance. Your rights as a consumer under the Fair Credit Reporting Act (FCRA) include the right to “Opt-Out” for 5 years or permanently.

By choosing the five year Opt-Out option, you can complete your request on this secure website. Your name will not be eligible for inclusion on lists used for firm offers of credit or insurance for five years.

Through this site, the Consumer Credit Reporting Companies are providing consumers with an easy and convenient way to exercise their right to Opt-Out for 5 years.

Under the Fair Credit Reporting Act (FCRA), upon receipt of a notice from a consumer, the Consumer Credit Reporting Companies, Equifax, Experian, Innovis, and TransUnion, are required to exclude a consumer’s name from the firm (preapproved / prescreened) lists that they provide in connection with a credit or insurance offer that is not initiated by a consumer. The FCRA requires that the consumer submit a signed notice of election (Permanent Opt-Out Election form) for a permanent Opt-Out request. In the interim, we will complete a 5 year Opt-Out request on your behalf within 5 business days. We will make your request permanent when we receive your signed Permanent Opt-Out Election form.

Through this website, you may initiate a Permanent Opt-Out request. At the time that you submit your electronic request, you will receive a confirmation that you should print along with the Permanent Opt-Out Election Form.

Under the Fair Credit Reporting Act (FCRA), Equifax, Experian, Innovis, and TransUnion, are permitted to include your name on lists used by creditors or insurers to make firm (preapproved / prescreened) offers of credit or insurance. If you have previously completed a request to Opt-Out from receiving firm offers, you must complete a request to Opt-In to begin receiving offers again. You do not need to complete a request to Opt-In if you have not previously submitted an Opt-Out request.

A firm offer of credit or insurance is defined as any offer of credit or insurance to a consumer that will be honored if the consumer is determined, based on the consumer’s credit report, to meet the specific criteria used to select the consumer for the offer, subject to certain confirmation requirements.

Even though your request becomes effective with Equifax, Experian, Innovis and TransUnion within five days of your request, you may not see an immediate reduction in the amount of offers you receive. This is because your name may have already been provided to some companies that have not yet mailed their offers to you.

While your name will be removed from the lists that Equifax, Experian, Innovis and TransUnion provide to businesses for the purpose of making you a firm offer of credit or insurance, you may continue to receive offers from sources that do not use Consumer Credit Reporting Companies to compile their lists.

You may also Opt-Out from Direct Mail Association (DMA) lists through this website.

The DMA tracks consumers who prefer not to receive mail or telephone solicitations. The DMA can provide information about Opting-Out of lists produced by companies that subscribe to its Mail and Telephone Preference Services. You may contact the DMA at the following web address: https://www.dmachoice.org/.

Opting-Out will not end solicitations from all local merchants, religious and charitable associations, professional and alumni associations, politicians, and companies with which you conduct business. To eliminate mail from these groups – as well as mail addressed to “occupant” or “resident” – we will write directly to each source.

No, the Opt-Out telephone application has a feature where we can match your telephone number to an address database.  The vendor who supplies this database obtains their information from a variety of proprietary sources and there is not a record of who provides each address in the database.

The address database that is part of the Opt-Out telephone application is not obtained from the Consumer Credit Reporting Companies, Equifax, Experian, Innovis and TransUnion.  An address that is associated with your telephone number in this database has no relationship with the address on record with the consumer credit reporting companies.   Opt-Out does not have access to the consumer credit reporting company’s records.

No, removing your name from these lists for firm offers of credit or insurance does not affect your ability to apply for or obtain credit or insurance.

No, since inquiries for firm offers for credit or insurance are not used in calculating credit scores, Opting-Out does not improve your credit score. Similarly, inquiries for firm offers for credit or insurance do not reduce your credit score.

Call the company who sent you the mail and tell them that the person is not at your address.

No. You may only submit an Opt-In or Opt-Out request for yourself and/or for third parties for whom you are the legal parent, guardian, executor, administrator, etc.

The Consumer Credit Reporting Companies will not accept Opt-In requests for persons under 13 years of age.

The Consumer Credit Reporting Companies do not knowingly maintain credit files on minor children. If you suspect that your minor child’s information has been used fraudulently, you should contact the Consumer Credit Reporting Companies directly and report the illegal use of your child’s information to law enforcement. If you want to complete an Opt-Out request for your minor child because of concerns relating to fraud, please supply each Consumer Credit Reporting Company with your child’s complete name, address, date of birth and a copy of the minor child’s birth certificate and social security card. Additionally, please provide a copy of your driver’s license or other government-issued proof of your identity, which includes your current address so the Consumer Credit Reporting Companies may promptly respond to your request.

We suggest several steps to stop receiving mail that is addressed to your deceased spouse.

  1. To eliminate firm offers of credit or insurance for your deceased spouse, please request with Equifax, Experian, Innovis or TransUnion to no longer use your deceased spouse’s credit file for firm offers of credit or insurance.
  2. Contact your deceased spouse’s creditors directly. Contact the company that sent the mail to your deceased spouse and request that they stop sending mail to your deceased spouse.

Please visit the Federal Trade Commission’s website for more information on how to stop unwanted telephone calls

You can decide if and how your computer will accept a cookie by establishing your preferences in your web browser. Internet Explorer is set up to allow the creation of cookies; however, you can specify that you be prompted before a site puts a cookie on your hard disk.

Typing the characters from a picture helps ensure that a person, not an automated computer program, is completing the form. In most cases, an automated program cannot recognize the characters in the picture. This step helps protect the security of your personal information.

Our service stops most common junk mail such as credit card offers, coupon mailers, sweepstakes entries, magazine offers, and insurance promotions, as well as any catalogs you specify. (You can add more catalogs to your list any time.) We also register you through the Direct Marketing Association (DMA) to remove you from the list associated with their member companies. You will see a noticeable improvement within 6-8 weeks. After 16 weeks, your junk mail should be eliminated by 80 to 95%. Please keep in mind that some companies print their mailing labels months in advance, so it may take a while for these to stop coming. We guarantee our service. Please let us know if you are still receiving junk mail and we’ll solve the problem or refund your money.

Based on the information you provide, we contact 20 to 35 direct marketing companies and catalog companies and instruct them to remove your name from their distribution lists. This includes almost all credit card offers, coupon mailers, sweepstakes entries, magazine offers and insurance promotions, as well as any catalogs you specify. Because some direct marketing companies require your original signature on the unsubscribe request, we send you several pre-addressed postcards that you sign and mail.

All you have to do is fill out our online sign-up form and provide us with your address. Also, stopjunkmail.co.uk will stop the majority of credit card offers from appearing in your mailbox. The whole sign-up process takes less than 2 minutes! That’s less time than the average person spends dealing with junk mail in a single week!

Yes — at no additional charge. When you sign up you can add roommates, husbands, wives, etc…. We’ll stop their junk mail, too!

With stopjunkmail.co.uk, you’re in charge of which catalogs you want to receive and which ones you eliminate from your mailbox. When you sign up for our service, you tell us which catalogs you don’t want to receive, and we contact them on your behalf. Your favorite catalogs will continue to arrive. Please remember that many catalog companies print their mailing labels months in advance, so it may take a while for these to stop coming. You can add more catalogs to your list any time, and we’ll stop them for you.

Yes, we guarantee our service 100%. You should see a noticeable improvement within 6-8 weeks. Some companies print their mailing labels months in advance, so it may take a while for these to stop coming. After 16 weeks, your junk mail should be eliminated by 80 to 95%. Please let us know if you are still receiving junk mail and we’ll either re-contact the direct mail companies and unwanted catalogs or we’ll refund your money — your choice. We’re here to stop your junk mail and we guarantee it.

stopjunkmail.co.uk stops your junk mail for up to five years. The service covers your entire household for up to 5 years, even if you move, get married or change your name. If for whatever reason, your name gets back on these bulk mailing lists within 5 years, you can contact us and we will go through our entire process again — at no cost to you. We guarantee our service.

You could do all the leg-work yourself — removing yourself from all the direct mail and catalog lists out there, but it will take you quite awhile. You could spend just as much time getting off these lists as you currently spend sorting through all your junk mail!

There are some companies that offer free services which might sound similar to stopjunkmail.co.uk, but if you read the fine print you’ll find out that they do NOT provide the complete five-year service that stopjunkmail.co.uk provides. Some services only stop catalogs, not the rest of your junk mail — like credit card offers which can lead to identity theft. Others only stop a portion of your junk mail — just from the companies that are part of their group. Some that claim to stop your junk mail actually make their money from direct mail companies who very much want to send you their marketing mail. stopjunkmail.co.uk removes your name from the DMA (Direct Marketing Association) list, which applies to the companies that are members of this marketing trade association. You can contact DMA yourself, but you will find this is not a complete solution since they don’t stop credit card applications and many other forms of junk mail (such as PennySavers, ValPak, etc.). The nonprofit service stopjunkmail.co.uk works to remove you from all these lists — for five years — and costs only 2 cents a day. Our customers tell us it’s worth every penny!

One of the ways that thieves steal identities is from mailboxes and “dumpster diving” in trash bins for pre-approved credit card applications and loan applications. If you’re not receiving credit card offers and other junk mail, identity thieves can’t steal them from your mailbox or recycling bin. With the stopjunkmail.co.uk service, you won’t have to spend your time cutting up promotional credit cards or shredding applications.
And, rest assured that we absolutely will NOT ever trade, sell, lease or distribute any of your personal information. This is our bedrock policy. For billing purposes, we need your credit card information, but we keep that information only long enough to complete the billing process — then we permanently delete that information from our records.

We only collect the information we need to remove you from direct mail lists and to contact you in case of a question comes up while we’re working for you (which rarely happens!). We simply ask for your name and address, as well as your phone number and email address. We do NOT ask for your birth date, social security number or other sensitive information.
We absolutely will NOT ever trade, sell, lease or distribute any of your personal information. For billing purposes, we need your credit card information, but we keep that information only long enough to complete the billing process — then we permanently delete that information from our records.

You will see a noticeable improvement within two months. After four months, your junk mail should be eliminated by 80 to 95%. Please keep in mind that many catalog companies print their mailing labels months in advance, so it may take a while for these to stop coming.

Some direct mail companies completely ignore people’s requests to unsubscribe. stopjunkmail.co.uk works continually to ensure that our requests are being honored. On the rare occasion that a direct mail company does not honor our request, we can provide you with a form legally requiring them to stop sending you unsolicited mail.

No problem! And no additional charge! If you move to a different address within four years of subscribing, simply email us and tell us your new address and your old address, and we will contact the direct mail companies again on your behalf, with your new address.

Easy. Just send us an email and tell us the additional catalogs you want to eliminate. Be sure to include your name and address.

stopjunkmail.co.uk donates more than 1/3 of each new subscriber’s fee to an environmental or community organization of their choice. As part of the sign up process, each new subscriber selects an organization to receive this donation. Our current partners include Trees for the Future, American Forests, Friends of the Urban Forest, WildWest Institute, Center for the New American Dream and the Leukemia & Lymphoma Society.

Need help? Contact our support team

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